NITN | @notintownlive | 11 Aug 2025, 09:21 am
Photo: Wikimedia Commons
A consumer forum in Delhi has slapped a compensation charge of Rs. 1.5 lakh on Indigo Airlines after a woman was given an unsanitary and stained seat, which led her to distress, suffering, and mental anguish, media reports said.
The New Delhi District Consumer Disputes Redressal Commission, comprising President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2, 2023.
"As regards the discomfort and pain, mental agony suffered by her, we are of the view that she must be compensated. We accordingly direct the opposite party to pay Rs 1.5 lakh as compensation for mental agony, physical pain and harassment to her," the forum added.
The forum also directed payment of Rs 25,000 as litigation expenses.
In its order, the forum noted that the airline had not provided the Situation Data Display (SDD) report, a component of its internal operational records as per standard aviation procedures.
"There is no reference to this report in the written statement or in the evidence filed by the opposite party. The SDD is a crucial document used for flight operation monitoring and to record passenger-related incidents. The absence of this document significantly weakens the opposite party's defence."
- Digi Yatra goes international! 7 Indian airports begin trials for overseas flyers
- Finland invites singles from around the world on all-paid blind-date dinner; application closes soon
- New Delhi-Varanasi Vande Bharat Sleeper Express: What travellers need to know about route, timings and fares
- Berlin Freedom Week returns in November, exploring the city’s divided past through Films, Tours and Powerful Stories
- Bihar Museum ranks among world's top 10, ahead of Louvre and New York's Met
- Sikkim Adventure Tourism Fest to bring 20-plus activities across six districts this November
- Europe ends Schengen passport stamps, switches to digital border records
- Kayaking, canoeing and water taxis bring new experiences to Kerala’s historic Muziris region
- Emirates expands in Japan with new Travel Store in Tokyo and additional Narita flights
- IndiGo passengers get a surprise at 30,000 feet: Here's what they were asked to do
Indian airline Air India has unveiled a new collection of amenity kits and loungewear for guests travelling on its international flights.
Emirates will introduce its Airbus A350 aircraft on its daily Dubai–Mauritius route from November 1, 2026, replacing the Boeing 777 currently operating the service. The new aircraft will operate flights EK709 and EK710 between Dubai and Mauritius, the airline said.
Lufthansa has launched a new nonstop service between Kuala Lumpur and Frankfurt, with the first flight operating on October 26. The route connects Malaysia’s capital with Frankfurt, one of Europe’s major aviation hubs.