NITN | @notintownlive | 11 Aug 2025, 09:21 am
Photo: Wikimedia Commons
A consumer forum in Delhi has slapped a compensation charge of Rs. 1.5 lakh on Indigo Airlines after a woman was given an unsanitary and stained seat, which led her to distress, suffering, and mental anguish, media reports said.
The New Delhi District Consumer Disputes Redressal Commission, comprising President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2, 2023.
"As regards the discomfort and pain, mental agony suffered by her, we are of the view that she must be compensated. We accordingly direct the opposite party to pay Rs 1.5 lakh as compensation for mental agony, physical pain and harassment to her," the forum added.
The forum also directed payment of Rs 25,000 as litigation expenses.
In its order, the forum noted that the airline had not provided the Situation Data Display (SDD) report, a component of its internal operational records as per standard aviation procedures.
"There is no reference to this report in the written statement or in the evidence filed by the opposite party. The SDD is a crucial document used for flight operation monitoring and to record passenger-related incidents. The absence of this document significantly weakens the opposite party's defence."
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Passengers booking flights with IndiGo will have to pay more starting March 14 after the airline announced an additional fuel charge on all domestic and international routes amid rising fuel prices linked to the ongoing Middle East conflict.
Amid the ongoing Middle East conflict, global flight operations continue to face disruptions, with limited services and rising airfares affecting travellers across several regions.
Air India on Tuesday announced a phased increase in fuel surcharges across its domestic and international network, citing a sharp rise in aviation fuel prices triggered by the ongoing conflict between Iran and the United States in the Middle East.