NITN | @notintownlive | 11 Aug 2025, 09:21 am
Photo: Wikimedia Commons
A consumer forum in Delhi has slapped a compensation charge of Rs. 1.5 lakh on Indigo Airlines after a woman was given an unsanitary and stained seat, which led her to distress, suffering, and mental anguish, media reports said.
The New Delhi District Consumer Disputes Redressal Commission, comprising President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2, 2023.
"As regards the discomfort and pain, mental agony suffered by her, we are of the view that she must be compensated. We accordingly direct the opposite party to pay Rs 1.5 lakh as compensation for mental agony, physical pain and harassment to her," the forum added.
The forum also directed payment of Rs 25,000 as litigation expenses.
In its order, the forum noted that the airline had not provided the Situation Data Display (SDD) report, a component of its internal operational records as per standard aviation procedures.
"There is no reference to this report in the written statement or in the evidence filed by the opposite party. The SDD is a crucial document used for flight operation monitoring and to record passenger-related incidents. The absence of this document significantly weakens the opposite party's defence."
- Madhya Pradesh is a 'nursery of talent', says Gajraj Rao at MPTM; 'Panchayat' actress Sunita Rajwar remarks 'state gives maternal home feel'
- MPTM '25: Cultural grandeur, historical heritage and rich traditions make Madhya Pradesh ideal destination for weddings, says State ACS
- Indian tourists to France surge 40% after UPI adoption: Lyra Network chief
- India to provide free e-visas to Mongolian citizens: Modi
- Air India Express launches brand campaign across South Asia, Middle East, South East Asia Network
- Berlin marks inaugural Freedom Week with films, talks, and performances
- Madhya Pradesh Travel Mart to be held annually on Oct 11-13, announces state CM Mohan Yadav
- Eiffel Tower remains closed amid strikes, sparking demolition rumours
- Madhya Pradesh Travel Mart 2025 to be inaugurated by CM Mohan Yadav tomorrow
- Madhya Pradesh Travel Mart 2025: The grand confluence of tourism in 'Heart of India' set to begin tomorrow
Emirates will celebrate Diwali, the Hindu festival of lights, by offering special meals and entertainment on its flights to and from India between Oct 17 and 24, the airline said.
British Airways has announced its plans for network expansion in India as it backed a UK government trade mission to the country, led by Prime Minister Keir Starmer.
Air India Group has announced changes to its domestic operations at Delhi’s Indira Gandhi International Airport due to ongoing expansion work at Terminal 3 (T3).